|
Defects
like cancer cell.The details
do not reach the required standard of customers
are defects. From raw material to half-goods,
finished products, then go to the hands of
customers, if there appears any defect in
any chain of the procedure, it will prolong
to all the followings. Defect is a pure cancer
cell, one single cell is enough to destroy
the whole value of product, ruin all the trustiness
of clients. The defect will not only destroy
the product but also destroy the producer.
Quality is
the dignity of product in the market, also
our self-esteem.The level
of quality will finally decide reputation
of product in the market. Admittance of market
reputation and praise from customers represent
the dignity of product. If there is any quality
bring un-convenience to customers, and the
users return goods or ask for compensation,
they are all our shames. Our dignity links
to reliable product quality.
No need of
amazing action for quality, our task is only
elimination of defects.To
eliminate defect relies on procedure control
from raw material to delivery goods to customer,
relies on promote work standard, and accuracy
make every work. Ignoring of documentation
on quality system, of regulations and rules,
or replace standard with feeling and experience
will surely result in flaws. It’s also drawback
if the product quality does not have the capacity
of continuous improvement. Better quality
does not emerge from experience, but from
application of science and technology.
Low quality
is high cost. If we produce
inferior product with 1 RMB, then should pay
5 RMB to compensate the loss of customer,
and 100 RMB to remedy the bad influence of
inferior product. To a great extent, low quality
is high cost.
|
|
Concept
of quality: 100–1= 0